Everything about the SKIKK Privacy policy

Your data in safe hands

We prefer to collect as little data as possible from you. However, this is sometimes necessary, for example to deliver your order or to measure what you think of a new product. We treat your data carefully and ensure that your privacy is guaranteed

You can read below what information we ask for and what we use it for. You also see what your rights are, who has access to your data and how long we keep your data. Handy, right.

Which personal data does Skikk process?

In order to perform your agreement that you enter into with us, we require the following personal data from you.

Name and address details

Your name is stored because we prefer not to address you with your customer number. We need your address and place of residence to draw up invoices, send your order to, to contact us or to come by for a cup of coffee (if you invite us).

Company details

Keeping personal and business separate is nice. That is why we ask you to enter your (company) name and business address when you purchase our products as a company.

E-mail address

We keep your email address so that it is possible to send you important messages about your order or account. That works a lot faster than racing pigeons. We also use your email address to keep you up-to-date about new developments at Skikk through surveys, customer satisfaction surveys and / or newsletters. Of course you have the option to unsubscribe.

Phone number

We use your phone number to contact you in case of questions or to ask for your input.

Login details and customer number

We keep your login details to protect access to your account, so that only you or people with whom you share this information can login. We also create a unique customer number with which we can help you faster.

IP address

We keep your IP address to give you an overview of which IP address is logged into your account or changes have been made. This address is also used to better protect your account against unauthorized access from other locations.

Payment details

We store payment details - such as your PayPal and credit card details, your account number and your name as an account holder - after a successful order. We also use other parties, such as credit card companies and iDeal, to process your payments. When ordering, we create a unique order number that is linked to your account.

Contact details

If you have any questions or comments after reading our privacy and cookie statement, please contact us using the contact details below.

 

Privacy Policy

Skikk respects the privacy of its visitors and users. If you use this website or otherwise provide us with personal information (for example by telephone or e-mail), you agree to this Privacy Policy. Skikk is responsible for processing your personal data within the meaning of the Personal Data Protection Act.

Article 1:
You can provide information about yourself to us through this website or otherwise. For example, if you register with us, request a repair quote, place an order, participate in a survey or survey, or if you subscribe to a newsletter or other form of mailing list. The information we may need includes your name, address, e-mail address, telephone number, and other information for the performance of our services and other activities.
  
Article 2:
We can use your data for the following purposes:
      - processing your order and having it performed or performing our services;
      - handling of information requested or obtained from you;
      - provision of information about current developments (for example via newsletters and other communication sources);
      - remembering user-specific information to remind you of your actions;
      - improving our products and services (for example through surveys or customer satisfaction surveys);
      - improvement and security of our website; and
      - record visitor data from (parts of) our website and compile usage statistics.
  
Article 3:
We may provide your information to our affiliated companies, agents and other third parties that we engage to perform our services. We can also use service providers to process your personal data, which will act as processors on our behalf solely on the basis of the processor agreement concluded with Laptop Plus BV. In addition, we will not provide data to third parties, unless we are legally obliged to do so.
  
Article 4:
Laptop Plus BV uses appropriate security measures to protect your personal data.
  
Article 5:
Through this website we can use cookies to personalize visitor experiences. This stores information in the form of a text file on your computer's hard drive. You can set your browser so that you do not receive cookies during your visit to this website. In that case, however, you may not be able to use all the features of this website. For more information about cookies, please refer to the internet page about "Cookies".
  
Article 6:
This website may contain hyperlinks to websites of other parties. It is also possible that websites of other parties contain hyperlinks to this website. Laptop Plus B.V. is not responsible for the privacy policies of the websites of those other parties, and the use of cookies on those websites.
  
Article 7:
This Privacy Policy can be changed. We advise you to regularly read this Privacy Policy for any changes. Of course we will also inform our relations via e-mail of any changes to this Privacy Policy.
  
Article 8:
Your data will not be used for purposes other than those mentioned above. You can always request your data and have them changed or deleted if necessary. For this and for all your questions about our privacy policy, please contact us by e-mail: privacy@skikk.eu or our Customer Service department.

Information improvement per user:

 

Using technology, we can deliver better customer-tailored experiences. At Skikk, we primarily use "cookies" to better identify what service and support information is appropriate for your system and to maintain your shopping experience with our online store. Although we use this technology, it does not mean that we know everything about you. We may collect certain limited information about you, but for us, the use of cookies is simply designed to give you a better experience when using LaptopPlus. It is not the wish or intention of Skikk to infringe your privacy when using the laptopplus.nl website. For more information about our use of cookies, click here.

We do not allow third parties to place their own cookies on our website or in our advertisements. The personal information collected through cookies is in no way shared with third parties, with the exception of service providers acting on our behalf who have been contractually prohibited from using such information for any other use or disclosure.

As a user, you can therefore always disable cookies by using the extra options in your internet browser.

What are cookies:

A cookie (also called an HTTP cookie) is a small text file that a website puts on the hard drive of your computer when you visit the site. The main function of cookies is to distinguish one user from another. You often come across cookies at websites where you have to log in. A cookie then ensures that you stay logged in while using the site. In addition, cookies are used at Skikk to remember your history, so that you can find your way back or view your shopping cart more easily and quickly when you return.

PayPal : We use PayPal to process payments on our website and to ensure the security of your financial information.

Microsoft Advertising : This service helps us target and optimize our advertising and measure the success of our marketing campaigns.

Google Tag Manager : This is used to manage marketing tags (tracking codes) on our website without requiring any changes to the code.

Microsoft Clarity : This allows us to analyze user interactions and website usage to improve the user experience on our site.

Mailchimp : We use Mailchimp to communicate with you via email and to manage and optimize our email campaigns.

Trengo : We use Trengo to communicate with you via email, chat, whatsapp, etc.

Airobi: We use Airobi to improve all communications with you with AI.

Google Analytics 4 : A new version of Google Analytics that gives us more advanced analytics and reporting features.

Trustpilot Automatic Feedback Service : We use Trustpilot to automatically collect and display customer feedback.

Facebook Pixel We use the Facebook Pixel on our website. The Facebook Pixel is a piece of code that helps track Facebook ad conversions, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads—people who are already taking action have taken on the website.

You have control over how your data is used for personalized advertising. You can adjust your advertising preferences in your Facebook settings at any time. For more information on how to manage settings or access your data, visit Facebook Ad Preferences .

Daisycon On our website we use services offered by Daisycon, a marketing network that helps us carry out affiliate marketing activities and other online marketing.

Hotjar

We use Hotjar to better understand the needs of our users and to improve our service and the associated experience. Hotjar is a technology service that helps us better understand our users' experience (how much time they spend on which page, which links they decide to click, what users like and dislike, etc.). This allows us to improve our website with user feedback. Hotjar uses cookies and other technologies to collect data of the behavior of our users and their devices (in particular IP addresses of devices (recorded and stored only in anonymous form), screen resolution of device, device type (unique device IDs), browser information, geographical location (only at country level), preferred language for displaying our website). This functionality is only enabled when you have given permission to place the cookies. Hotjar stores this information in a pseudo-anonymized user profile. Both Hotjar and we will never use this information to identify individual users or to link it to further data of an individual user. For more information, please consult Hotjar's privacy policy by clicking on this link.

You can opt out of creating a user profile, storing information about your use of our site by Hotjar and Hotjar's use of tracking cookies on other websites by following this opt-out link.

 

Why We Collect This Data

We collect and use your data to:

• Improve Your Experience : To improve and personalize the functionality and user experience of our website.

• Security : To protect your data and ensure safe transactions.

• Communications : To communicate with you, such as sending updates, offers, and newsletters.

• Advertising and Marketing : To optimize our advertising and marketing efforts so that we can present more relevant content and offers.

• Analysis : To understand the use of our website and to see where improvements are needed.

• Customer Service : To provide you with support and process your feedback.

Every service and tool we use has been carefully selected to comply with legislation and protect your data. For further details or if you have any questions about your privacy, please contact us via our customer service team.