Terms and Conditions

Terms and Conditions

Table of Contents
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Continuing performance contracts: duration, termination and renewal
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions
In these terms and conditions, the following definitions apply:
1. Cooling-off period: the period within which the consumer can make use of his right of withdrawal; Read everything
about the cooling-off period
2. Consumer: the natural person who is not acting in the exercise of profession or business and enters into a
distance contract with the entrepreneur;
3. Day: calendar day;
4. Continuing performance contract: a distance contract concerning a series of products and/or services,
whose delivery and/or purchase obligation is spread over time;
5. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to
him personally in a way that allows for future consultation and unaltered reproduction
of the stored information.
6. Right of withdrawal: the option for the consumer to withdraw from the distance contract within the
cooling-off period;
7. Model form: the model withdrawal form that the entrepreneur makes available which a
consumer can fill in when he wishes to make use of his right of withdrawal.
8. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
9. Distance contract: a contract in which, within the framework of a system organised by the entrepreneur for
distance selling of products and/or services, up to and including the conclusion of the
contract, exclusive use is made of one or more techniques for distance communication;
10. Technique for distance communication: means that can be used for concluding a
contract, without the consumer and entrepreneur being simultaneously gathered in the same room.
11. Terms and Conditions: the present Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur
LaptopPlus B.V.
Industrieweg 3F
8263AA Kampen
The Netherlands
T (038) 386-1055
E support@skikk.eu
Chamber of Commerce 05077952
VAT number NL814545476B01

Article 3 - Applicability
1. These terms and conditions apply to every offer made by the entrepreneur and to every distance contract
concluded and orders between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these terms and conditions is made available to the
consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that
the terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge
as soon as possible upon the consumer's request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before
the distance contract is concluded, the text of these terms and conditions may be made available to the
consumer electronically in such a way that they can be easily stored by the consumer on a durable medium. If this is not reasonably
possible, before the distance contract is concluded, it will be indicated where the terms and
conditions can be consulted electronically and that they will, at the consumer's request, be sent free of charge
electronically or otherwise.
4. In case specific product or service conditions apply in addition to these general terms and conditions,
the second and third paragraphs apply mutatis mutandis, and in the event of conflicting terms and conditions
the consumer can always invoke the applicable provision most favourable to him.
5. If one or more provisions in these terms and conditions are at any time wholly or partly
null and void or annulled, the agreement and these terms will otherwise remain in force and the
provision concerned will be replaced without delay in mutual consultation by a provision that approximates the intent of
the original as closely as possible.
6. Situations not covered by these terms and conditions must be assessed 'in the spirit'
of these terms and conditions.
7. Ambiguities regarding the interpretation or content of one or more provisions of our terms must
be interpreted 'in the spirit' of these terms and conditions.

Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly
stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to modify and adapt the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The
description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the
products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the
entrepreneur.
4. All images and specifications in the offer are indicative and cannot give rise to
compensation or dissolution of the agreement.
5. Images accompanying products are a truthful representation of the products offered. The entrepreneur
cannot guarantee that the colours displayed correspond exactly to the real colours of the products.
6. Every offer contains such information that it is clear to the consumer what rights and obligations
are attached to accepting the offer. This concerns in particular:
the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and which actions are required to do so;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the period for accepting the offer, or the period within which the entrepreneur guarantees the
price;
the rate for distance communication if the costs of using the technology for
distance communication are calculated on a basis other than the regular basic rate for the
communication method used;
whether the agreement will be archived after conclusion and, if so, how the consumer can
consult it;
the manner in which the consumer, before concluding the agreement, can check and, if desired, correct the
data he has provided in the context of the agreement;
any other languages, besides Dutch, in which the agreement can be concluded;
the codes of conduct to which the entrepreneur is subject and how the consumer can consult these
codes of conduct electronically; and
the minimum duration of the distance agreement in the case of an extended-duration transaction.

Article 5 - The agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts
the offer and complies with the conditions set therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm
receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this
acceptance, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
organisational measures to secure the electronic transfer of data and will ensure a
safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate
security measures.
4. Within the legal framework, the entrepreneur may inform himself as to whether the consumer can meet his
payment obligations, as well as of all facts and factors that are relevant to a
responsible conclusion of the distance agreement. If, on the basis of this investigation, the entrepreneur has good
reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to
attach special conditions to its execution.
5. The entrepreneur will send the consumer, together with the product or service, the following information, in writing or in
such a way that it can be stored by the consumer in an accessible manner on a
durable data carrier:
the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
the conditions under which and the manner in which the consumer can exercise the right of withdrawal,
or a clear statement regarding the exclusion of the right of withdrawal;
information about warranties and existing after-sales service;
the data included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data
to the consumer before the execution of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one
year or is of indefinite duration.
6. In the case of an extended-duration transaction, the provision in the previous paragraph only applies to the first delivery.
7. Every agreement is entered into subject to the suspensive condition of sufficient availability
of the relevant products.

Article 6 - Right of withdrawal

For the delivery of products:
1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons
for a period of 14 days. This cooling-off period commences on the day after receipt of the product
by the consumer or by a representative designated in advance by the consumer and made known to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only
unpack or use the product to the extent necessary to assess whether he wishes to keep the
product. If he exercises his right of withdrawal, he will return the product with all
supplied accessories and — if reasonably possible — in the original condition and packaging to the entrepreneur,
in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days
after receipt of the product. The consumer must give notice by means of the model form or by another
means of communication such as by email. After the consumer has indicated that he wishes to exercise his
right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the
delivered goods have been returned in time, for example by means of proof of shipment.
4. If the customer has not indicated his wish to exercise his right of withdrawal or has not returned the product
to the entrepreneur after the expiry of the periods referred to in paragraphs 2 and 3, the purchase is a
fact.

For the delivery of services:
1. Upon delivery of services, the consumer has the option to terminate the agreement without giving reasons
for a period of at least 14 days, commencing on the day the agreement is entered into.
2. To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur
with the offer and/or at the latest upon delivery.
Article 7 - Costs in the event of withdrawal
1. The consumer bears the direct costs of returning the product.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but
no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back
by the web retailer or conclusive proof of complete return can be provided.
Refunds will be made via the same payment method used by the consumer, unless the consumer
expressly agrees to a different payment method.
3. In the event of damage to the product caused by the consumer's own careless handling, the consumer is
liable for any decrease in the value of the product.
4. The consumer cannot be held liable for a decrease in the value of the product if the entrepreneur has not
provided all legally required information about the right of withdrawal; this must be
done before the conclusion of the purchase agreement.
Article 8 - Exclusion of the right of withdrawal
1. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2
and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer,
or at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
which have been created by the entrepreneur in accordance with specifications of the consumer;
which are clearly of a personal nature;
which by their nature cannot be returned;
which can spoil or age quickly;
the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for loose newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal;
for hygienic products of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
concerning accommodation, transport, catering or leisure activities to be performed on a specific date or
during a specific period;
the delivery of which has commenced with the express consent of the consumer before the cooling-off period
has expired;
concerning betting and lotteries.

Article 9 - The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered
will not be increased, except for price changes resulting from changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to
fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices.
This linkage to fluctuations and the fact that any prices stated are target prices,
will be mentioned in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if
they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the
entrepreneur has stipulated this and:
they are the result of statutory regulations or provisions; or
the consumer has the authority to terminate the agreement effective from the day on which the
price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the
incorrect price.

Article 10 - Conformity and warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory
provisions and/or government regulations existing on the date of the conclusion of the agreement.
If agreed, the entrepreneur also guarantees that the product is suitable for use other than
normal use.
2. A warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and
claims that the consumer can assert against the entrepreneur under the agreement.
3. The statutory warranty applies to all products. The duration of the statutory warranty may vary
based on the nature of the product.
4. Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 2 months of discovery of the defect.
5. The warranty does not apply if:
the consumer has repaired and/or modified the delivered products themselves or has had them
repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly
or have been handled contrary to the instructions of the entrepreneur and/or on the packaging;
the defect is wholly or partly the result of regulations that the government has issued or will
issue regarding the nature or quality of the materials used.

Article 11 - Delivery and execution
1. The entrepreneur will exercise the greatest possible care when receiving and executing
orders for products and when assessing requests for the provision of services.
2. The place of delivery shall be the address that the consumer has made known to the company.
3. Taking into account what is stated in paragraph 4 of this article, the company will execute accepted
orders with due speed but no later than within 30 days, unless the consumer has agreed to
a longer delivery period. If delivery is delayed, or if an order cannot be executed or can
only be partially executed, the consumer will be notified of this no later than 30 days after placing the
order. In that case, the consumer has the right to dissolve the agreement free of charge. The consumer is not entitled to any compensation.
4. All delivery periods are indicative. The consumer cannot derive any rights from any stated periods.
Exceeding a period does not entitle the consumer to compensation.
5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has
paid as soon as possible, but no later than within 14 days after dissolution.
6. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavour to make a
replacement item available. At the latest upon delivery, it will be clearly and comprehensibly
stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are for the account of the entrepreneur.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of
delivery to the consumer or a representative designated in advance and made known to the entrepreneur,
unless expressly agreed otherwise.

Article 12 - Continuing performance transactions: duration, termination and extension

Termination
1. The consumer may terminate an agreement entered into for an indefinite period, and that involves the regular
delivery of products (including electricity) or services, at any time, subject to the
agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a definite period, and that involves the regular
delivery of products (including electricity) or services, at any time towards the end of the
fixed term, subject to the agreed termination rules and a notice period
of no more than one month.
3. With regard to the agreements referred to in the preceding paragraphs, the consumer may:
terminate them at any time and not be restricted to termination at a specific time or during a specific
period;
at least terminate them in the same manner in which they were entered into by him;
always terminate them with the same notice period that the entrepreneur has stipulated for himself.

Renewal
1. An agreement entered into for a definite period, and that involves the regular delivery of products
(including electricity) or services, may not be tacitly renewed or extended for a
fixed term.
2. Notwithstanding the previous paragraph, an agreement entered into for a definite period and that involves the
regular delivery of daily newspapers, news magazines, weekly newspapers and magazines may be tacitly renewed for a
fixed term of up to three months, provided the consumer can terminate this extended agreement towards the end of
the renewal with a notice period of no more than one month.
3. An agreement entered into for a definite period, and that involves the regular delivery of products
or services, may only be tacitly extended for an indefinite period if the consumer is permitted to terminate at any time
with a notice period of no more than one month, and a notice period of no more than three months
in the event that the agreement involves the regular, but less than once a month, delivery of daily,
news and weekly newspapers and magazines.
4. An agreement of limited duration for the regular introductory delivery of daily, news and
weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends
automatically after the expiry of the trial or introductory period.

Duration
1. If an agreement has a duration of more than one year, the consumer may, after one year, terminate the agreement
at any time with a notice period of no more than one month, unless reasonableness and fairness oppose
termination before the end of the agreed duration.

Article 13 - Payment
1. Unless otherwise agreed, the amounts owed by the consumer must be
paid within 7 working days after the start of the cooling-off period as referred to in article 6 paragraph 1. In the case of an
agreement to provide a service, this period commences after the consumer has received confirmation of the
agreement.
2. The consumer has a duty to promptly report any inaccuracies in payment details provided or stated to the
entrepreneur.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions,
to charge the reasonable costs previously made known to the consumer.

Article 14 - Complaints procedure
1. The entrepreneur has a sufficiently publicised complaints procedure and handles complaints
in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur, fully and clearly described,
within 2 months after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of
receipt. If a complaint requires a foreseeably longer processing time, the
entrepreneur will respond within the period of 14 days with a notice of receipt and an indication of when
the consumer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the
disputes regulation.
5. In the event of complaints, a consumer must first turn to the entrepreneur. If the webshop is
affiliated with WebwinkelKeur and complaints cannot be resolved by mutual agreement, the
consumer should turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether
this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution still cannot
be reached, the consumer has the option of having their complaint handled
by the independent disputes committee appointed by WebwinkelKeur. The ruling is binding and
both entrepreneur and consumer agree to this binding ruling. Submitting a dispute
to this disputes committee involves costs that must be paid by the consumer to the
committee concerned.
6. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is deemed valid by the entrepreneur, the entrepreneur will, at its discretion, either
replace or repair the delivered products free of charge.

Article 15 - Disputes
1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply
are governed exclusively by Dutch law. This also applies if the consumer resides abroad.
2. The Vienna Sales Convention does not apply.

Article 16 - Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the
consumer and must be recorded in writing or in such a way that they can be stored by the consumer
in an accessible manner on a durable data carrier.