Update 14-10-2020: Due to the current measures, it has been decided to close our Experience Center to visitors. The collection of orders and the collection or delivery of repairs is also temporarily not possible. To accommodate our customers, we temporarily charge no shipping costs for repairs. To schedule a shipping, shipping label or pick-up, please contact our customer service.
We hope to reopen our Experience Center as soon as the number of admissions in the hospital and in the ICU decreases and this is possible again in a safe way.
#staysafe
In these uncertain times it is important to look after each other and ourselves. We are therefore ready for you during this period. The most important questions and corresponding answers can be found below:
WILL MY ORDER BE DELAYED?
For the time being the same delivery times apply: Models assembled on SKIKK before 12:00, delivered the next day. Other models have a specific delivery time. But to increase the safety of our employees, we have decided to run our head office at less capacity. We do not expect this to delay delivery. If this is the case, we ask for your understanding.
IS DELIVERY DANGEROUS?
No, DHL has taken the necessary measures to minimize contact. They can also leave the package for you if desired. The delivery person can sign for receipt after your permission. The delivery person will ask for the last 3 characters of the ID and write it down in the signature field.
IS THE VIRUS TRANSMISSIBLE VIA PRODUCTS OR PACKAGES?
No, the virus can only spread from person to person. So you don't have to worry about your package or its contents.
IS YOUR CUSTOMER SERVICE AVAILABLE?
Yes, our customer service, like almost all of our office workers, works from home, but can be reached on working days from 9 am to 5 pm. You can reach customer service by telephone, chat on the website, e-mail and Whatsapp.
IS YOUR EXPERIENCE CENTER OPEN IN KAMPEN?
No, due to the current measures, it has been decided to close our Experience Center to visitors. The collection of orders and the collection or delivery of repairs is also temporarily not possible. To meet our customers, we temporarily charge no shipping costs for repairs. To schedule a shipping, shipping label or pick-up, please contact our customer service.
We hope to reopen our Experience Center as soon as the number of admissions to hospital and ICU decreases and this is possible again in a safe manner.
WHAT ABOUT ORDERING?
Ordering via our webshop is still possible. We also do not expect delivery delays, so we do everything we can to provide you with the best possible service during this time.
EXTRA HYGIENE MEASURES
The health of both you and that of our employees is paramount. We have informed our employees well about how they can prevent the spread of the virus. We have also taken extra hygiene measures in our stores. This means that all our employees:
- do not shake hands;
- disinfect all products;
- wear a mouth mask;
- keep a distance of at least 1.5 meters.
If new advice is issued from RIVM and / or the government, we will quickly inform our employees in order to take any additional measures.
PAY IN STORES
As our Experience Center is currently closed to visitors, it is not possible to pay in-store.
Extra hygiene measures for delivery DHL will sign for receipt
The virus cannot normally spread via parcels and pallets, but the delivery person and ServicePoint employee are extra vigilant about all hygiene measures. For the time being, we therefore sign ourselves for shipments for which a signature is required. We do this in the presence of the recipient. We also keep an appropriate distance (guideline 1.5 meters) and avoid physical contact.
International shipments:
Some regions locked
In most countries where the virus has emerged, the local government has introduced strict controls to prevent (further) spread of the disease. This has consequences for shipments to and from these countries or regions. Border controls sometimes cause long traffic jams, which can cause a shipment to be delayed. In some areas, the collection, delivery and storage services of all carriers have even been suspended indefinitely.
The changes differ per country. If a country is not in the list below, then the following applies: business as usual. High traffic in Germany causes a delay of parcels to consumers via Germany to Austria, Denmark, Hungary, Slovenia, Slovakia, Croatia, Romania, Bulgaria and Greece. In most countries the delivery person signs for receipt.
Benelux
In the Netherlands, Belgium and Luxembourg, all areas are again accessible for the delivery and collection of shipments. Sometimes there are still changes in the opening hours of DHL ServicePoints. If a parcel is on its way to a closed location, we try to deliver it to another point. Packages that are in a closed location are returned to the sender. Check the opening times before visiting a DHL point.
Germany
If your business recipient has been closed by corona, your shipment will be returned to the sender. Due to the corona measures, the delivery time is at least one day longer.
Spain
We offer twice to consumers. After that, the package can be picked up for another ten days, otherwise it will be returned.
United Kingdom
A business recipient puts the signature on a loose piece of paper. The driver takes a picture of it. When delivering to consumers, we ask for the name of the addressee and take a photo of the house as proof. In order to offer the best possible service, we deliver longer every day through and over the weekend.
Czech Republic and Poland
We currently do not deliver to consumers on Saturdays and a limited number of DHL points are closed.
France
Please allow a few days of delay in delivery. DHL checks if the recipient is open for delivery. If a shipment cannot be delivered, it will be returned.
In short: ordering online remains possible
